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Wednesday, May 9, 2007

Customers

I have my own business that I run on the side of my main job. My main job has me slaving for a very large financial institution In my "spare" time I fix "regular" computers here in my neck of the woods.

I typically have good customers that I can help and who kind of keep the code of being nice to their computers. I have another customer though who isn't.

This post is about understanding and communication.

I had a customer show up at my doorstep last night saying that she was having problems with her computer. She also has other problems. The biggest problem is that she lacks the understanding of how to properly operate her computer as well as lacks the descriptive ability to really be able to tell me what the problem is. When I talk to her on the phone she tells me that her computer "shuts down" when she's trying to download a song. When I go to her house to see, I find that it is her crappy Internet connection [four letter word; starts with Juno] has dropped. Then she tells me that she was trying to "download" games from the internet, only to later reveal that they are downloading fine...she just thinks that they are going to install themselves automatically. Or she says that her computer's sound does not work...only to find out that she does get sound; she just can't hear the cheesy MIDI music from lame Hallmark websites

Life is about communication. It is harder when we don't have the words or understanding for how to communicate with each other. It is vitally important in a marriage though. It takes work. We also have to work at it in other relationships as well. We must educate ourselves in the words that best describe and then figure out how to appropriately use them.

Are our relationships suffering discord because we are not being understood, or because we might be giving out wrong impressions or ideas? We should seek be understood, but we should also seek to understand others. That's the most important step to making all of this stuff in life work.

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2 Comments:

Blogger Steve AKA->BibleDude said...

I fixed a customer's puter.. one sick puppy that required a new hard drive. He had a custom built with two drives hooked in raid 0. The newer sata 3114 chip..running on a new Asus board.. big bucks...

Since I did a reinstall he lost all of his work (back up everything people...do it today!!!)

He just called wondering why his product key for windows 64 is not working on his Office 2003????

go figure...

I have fixed hundreds if not thousands of puters.. I still have not figured out a good pricing model.. I start at 35.00 for general work and go up...
I too, generally am losing money, if I figure a flat dollar per hour..

What the answer? not sure.. let me know what you come up with please

May 16, 2007 at 10:36 PM  
Blogger The Raging Paradoxidation said...

Hi Steve,

This is what I ended up settling on...for now.

http://www.freewebs.com/customcompworks/pricing.htm

May 17, 2007 at 11:17 AM  

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